*In the rare occasion that you have a connection of systems which have not been configured by our team yet, be aware that we might need extra time to prepare for the onboarding and that we might depend on your cooperation to get access to your connecting systems.
** Due to capacity reasons we have set a limit to three migrations per year. In the event that you need to perform more than three migrations, we will bill for additional premium support hours or deduct the hours from your annual contingent (two hours of Premium Support On Demand).
Please note that all services will be performed during our regular business hours (Monday-Friday, 09am-5pm German time, except for German public holidays). If you require e.g., standby support outside of our business hours, extra fees might apply. We will inform you in advance of any additional costs in such cases and seek your consent.