6 November 2023

Introducing Layer2 Cloud Connector Premium Support: Elevating your experience with data management software

06 November 2023
Support for data management software. To provide the best experience, we are excited to present our brand new Premium Support service for data integration and synchronization. Designed to offer more than just basic email support.

Layer2 Cloud Connector comes with new support packages 

In a world where business operations are increasingly reliant on cloud-based solutions, the need for seamless data integration across platforms has never been more vital.

We understand the importance of exceptional customer support. To provide an enhanced experience, we are excited to unveil our brand new Premium Support service. This service is designed to offer more than traditional basic email support, and it comes with some exciting features. Best support for your data management software.

Premium Support Package for one year: elevate your support experience

For existing and new Layer2 Cloud Connector Standard and Enterprise license holders, the option to add a Premium Support Package is now available. This package offers you a range of benefits - designed to make your experience with Layer2 Cloud Connector even more efficient and hassle-free.

What's Included in the Premium Support Package?

When you invest in the Premium Support Package, you're getting access to a range of invaluable services for an entire year. These services are aimed at making your experience as smooth as possible and include:
✓ Initial Setup Service, Upgrade, and Migration Support: Ensure that your Layer2 Cloud Connector is set up correctly and receive support for any upgrades or migrations.

✓ Implementation of Email Alerting via Existing SMTP Server: Stay informed and receive email alerts through your existing SMTP server.

✓ 3rd Level Support by Our Developers: Access the expertise of the development team for advanced problem-solving and optimization.

✓ Two Extra Hours of Premium Support On-Demand: Additional hours that you can use as needed to get quick assistance.

✓ Annual Review Call with Layer 2 Product Owner: A personalized review to discuss your experience, improvements, and suggestions.

And the best part: it's available at 499€ or $529USD, you can get the Premium Support Package annually. You can now unlock your Premium Support Package Benefits.


Premium Support On Demand: tailored assistance when you need it - for example sharepoint integration support

In addition to the Premium Support Package, Layer2 Cloud Connector is also introducing the option to book Premium Support On Demand. This service is available for Layer2 Cloud Connector Personal, Standard, and Enterprise users, and it allows you to access the support you need, exactly when you need it.

What's included in Premium Support On Demand

With Premium Support On Demand, you have the flexibility to choose the number of hours you need for support. This service is ideal for users who require assistance with specific tasks or troubleshooting. Here's what you can expect:

✓ Initial Setup Service or Upgrade Support or Migration: Get expert assistance for the initial setup, upgrades, or migrations.

✓ Implementation of Email Alerting via Existing SMTP Server: Ensure that your email alerts are set up correctly and seamlessly integrated.

✓ Configuration of Dynamic Columns in C#: Tailor your data integration with dynamic columns in C# for a more customized experience.

✓ Query Creation Support: Receive help with creating queries for effective data integration.

✓ Automated PowerShell and REST API Synchronization: Streamline your data synchronization processes with expert guidance on PowerShell and REST API. 

Get tailored Support On Demand now. 



Data management software support

Why Layer2 Cloud Connector Premium Support matters

Layer2 Cloud Connector has always been committed to providing the best possible experience for its users. With the introduction of Premium Support, this commitment is taken to the next level. Here's why this matters:

➤ Efficiency and Productivity: Premium Support ensures that your data integration processes run smoothly, minimizing downtime and maximizing productivity.

➤ Customized Assistance: Premium Support On Demand allows you to choose the specific assistance you need, tailoring your experience to your unique requirements.

➤ Access to Expertise: With 3rd level support by the development team, you can tap into the expertise of those who know the product best.

➤ Annual Review: The annual review call with the Layer 2 Product Owner is an opportunity to provide feedback and shape the future of the product.

➤ Cost-Effective: The discounted pricing until the end of 2023 makes Premium Support an affordable and cost-effective solution for all users.

Stay Connected with Layer2 Cloud Connector

Layer2 Cloud Connector understands the importance of staying in touch with its users. This new Premium Support is just one of the many ways in which they are investing in their community and making sure that their users have the best experience possible.

We encourage you to take advantage of this limited-time offer and elevate your experience with Layer2 Cloud Connector. Whether you opt for the Premium Support Package or Premium Support On Demand, you're ensuring that your data integration processes are in expert hands. Don't miss out on this opportunity to streamline your operations, enhance productivity, and make the most of your Layer2 Cloud Connector investment.

Get started today and enjoy the benefits of Premium Support - your pathway to a more efficient and productive future with Layer2 Cloud Connector.

We are thrilled to embark on this journey with you and look forward to assisting you in achieving all your data integration goals. Thank you for choosing Layer2 Cloud Connector, and we can't wait to see the great things you'll achieve with our new Premium Support services.

For any questions or inquiries, don't hesitate to reach out to us. Your success is our success, and we're here to support you every step of the way.