Please subscribe to release notes for the Layer2 File Pal, Layer2 Cloud Connector or Layer2 Business Data List Connector to stay up-to-date about new versions, patches, updates, and upgrades. Be sure to take a look into the release notes before installation.
Layer2 Product Support
The success of Layer2 solutions can only be achieved from customer satisfaction. Therefore, we are committed to providing the highest quality of support to our clients. Take a look at the Frequently asked Questions by product below.
Layer2 product support includes consulting, troubleshooting, and problem resolution related to evaluation, licensing, purchasing, operation, and update/upgrade of our products. We offer free email-based customer support regarding all questions and issues related to Layer2 products. Layer2 support does not include in-depth assistance with architecture, coding, debugging, or configuring your specific application or server. Please contact [email protected] in case of such specific requirements.
General support hours are Monday through Friday 9:00 AM to 5:00 PM, CEST (UTC/GMT +02:00), except on Germany national holidays. Support is provided by email. In certain cases, phone calls or remote web sessions (TeamViewer, Microsoft Teams or GoToMeeting) might be helpful to analyze the issue further.
While we are highly focused to product development and support, we will be happy to help you with the first steps during evaluation or implementation of our solutions. Please also note our resellers and implementation partners for this.