Please subscribe to release notes for the Layer2 Cloud Connector, Layer2 Business Data List Connector, or Layer2 Knowledge Management Suite to stay up-to-date about newly available versions, patches, updates, and upgrades. Be sure to take a look into the release notes before installation.
LAYER2 PRODUCT Support
The success of Layer2 solutions can only be achieved from customer satisfaction. Therefore, we are committed to providing the highest quality of support to our clients. Take a look at the Frequently Asked Questions by product below. Our service offerings can also help. Use the contact form in case of any other issues or questions. We will quickly reply via email or call-back.
TECHNICAL DOCUMENTATION
SUPPORT GUIDELINES
Generally, Layer2 product support includes consulting, troubleshooting, and problem resolution related to evaluation, licensing, purchasing, operation, and update / upgrade of our products. Layer2 support does not include in-depth assistance with architecture, coding, debugging, or configuring your specific application or server. Please contact [email protected] in case of such specific requirements.
General support hours are Monday through Friday 9:00 AM to 5:00 PM, CEST (UTC/GMT +02:00), except on Germany national holidays.
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