- Try using a different account to access the data source. In some cases, the
proxy settings for the other account may be correct and the sync will start to
- Try the connection from another machine outside of the proxy or normal
network. The free shareware trial should be sufficient to test for this. If the
connection works from another network location, then it can narrow down that it
is a proxy or firewall issue.
- Tracing software like Fiddler or VPN software can create proxies. Please
make sure those are disabled while testing to rule out them
Proxy Issues Only with Service Synchronizations
proxy issues only occur when using the background service, this points to an
issue were the local system account (which is the default account given to the
services) does not have appropriate proxy settings. In this case you should
provide a specific service account to the Layer2 Cloud Connector Service through
the Logon tab in the service properties. Then log in with that service account
and use the above steps for Proxy Settings in Internet Options to make sure that
its proxy settings are correct.
There are some rare cases that
even with the settings corrected, the proxy or firewall may still interfere with
requests from the Cloud Connector in particular environments. If this happens,
then the tool must be moved to a host machine outside of the proxy to work.
There are also 3rd-party tools to help bypass proxies, but please consult your
local network or security expert before trying these as they may violate