How to Activate a Layer2 Product?
To benefit from the full feature-set, Layer2 products need activation with a
license file. The following describes the activation process for certain
Activating Layer2 products
only takes 3 simple steps.
No re-installation or configuration changes are required. The existing
evaluation version installation of the Layer2 product is kept working.
- 1. Send server name(s) to Layer2
- 2. Receive product key(s) from Layer2
- 3. Place the product key on the server(s)
If you have successfully ordered a Layer2 product license using the web shop,
you will be asked by email for your computer name(s). Please
send us the server name(s) required for your specific product key. You'll find
the server names, depending on operating system version, in the computer's
system Properties dialogue.
Fig. Example server name as required
for product key: VM-SPEval01
In case you have ordered several
licenses, just let us know all server names to license, separated by production
Step 2 - Receive the Product Key File(s)
Once we have the server name(s), we will generate your personal
product key file and deliver it to you via an email attachment within
48h (working days). The file may be zipped, in which case please unzip the file
first. Please open the file and verify that the licensor information and all
server names are correct.
This file is signed. Please do not modify this file. It will
become invalid if it is modified in any way. The file name must
be as delivered: productkey.xml
If any information is incorrect in the product key file or iot does not work
as expected please contact [email protected] directly.
In case the server names have changed, please contact [email protected] directly.
If you have a valid Software Assurance, you will receive a new product key file
within 48h (working days). The old key file will become invalid when the new key
Step 3 - Place the Product Key File on Server(s)
The product key file has to be placed in the server's file system in the
locations specified for each product below. Please also note the instructions in
your license email.
Instructions for Layer2 Cloud Connector
Log on to the server with appropriate access rights. Save the product key to
the host server. Open the Cloud Connector Connection Manager. Click the
Connection Manager node. Click either the Update License link in the central
pane or the right-hand Actions menu. In the dialog, select the productkey.xml
file and click Open. After updating the license file, please restart the Layer2
Cloud Connector Windows service (Stop/Start Service in the right-hand Actions
Fig. Where you can update the
license file in the Cloud Connector UI.
You can also copy, do not move, the license file into the License directory:
C:\ProgramData\Layer2 Cloud Connector\License\
OR for older versions of Windows: C:\Documents and Settings\All Users\Layer2
Once the new license file has been placed, verify that the version
information no longer lists "Shareware", which will indicate the license was
installed correctly. If not, please see Additional Assistance below.
Instructions for the Layer2 Business Data List Connector
Log on with appropiate access rights to the server. Copy, do not move, the
productkey.xml file into the following directory:
C:\Program Files\Common Files\Microsoft Shared\Web Server
For earlier versions of SharePoint, it may be under:
After placing the files, just reload the BDLC settings page. No need to
restart the application. Check that the BDLC List settings now longer lists the
version as "Shareware", which will indicate the license was installed correctly.
If not, please see Additional Assistance below.
Don't forget to activate all licensed servers.
Instructions for the Layer2 Knowledge Management Suite
Log on with appropriate access rights to
the server. Copy, do not move, the productkey.xml file into each of the
following directories under C:\Program Files\Common Files\Microsoft Shared\Web
Server Extensions\16\TEMPLATE\FEATURES\... :
Note - if you only installed a part of the KMS (single components), you may
not have all of these folders. Place the file into the folders you do have that
match the products you purchased.
For earlier versions of SharePoint, these may be under:
SharePoint 2007: ...\12\TEMPLATE\FEATURES\...\
SharePoint 2010: ...\14\TEMPLATE\FEATURES\...\
SharePoint 2013: ...\15\TEMPLATE\FEATURES\...\
SharePoint 2016: ...\16\TEMPLATE\FEATURES\...\
Then an application restart has to be done to activate the
license. Please use the console command IISReset to restart the application. Be
aware that the application can become unavailable for a short time during the
restart. Finally, restart the Windows SharePoint Timer Service manually. Verify
there are no other mentions of "Shareware" and that the limitations have been
lifted to verify the license installed correctly. If not, please see Additional
If there are no changes (product is still in demo mode or has the
restrictions), please check server name(s) again. Most problems with activations
are caused by invalid server names.
If you need further assistance, please check FAQs or contact [email protected] directly.