General FAQs are about evaluation, purchasing, licensing and supporting Layer2 products. Please find product-specific FAQs here. For questions about the order and billing process, accepted payment methods and currencies see the Buy Now page. For any other questions please use the contact form or email [email protected] directly.
Explore frequently asked questions by topics.
How to Activate a Layer2 Product?
To benefit from the full feature-set, Layer2 products need activation with a license file. The following describes the activation process for certain products.
Installation: "The Windows SharePoint Services Timer service is NOT started" error message
Installation: I got an error message during installation: You do NOT have permission to install and deploy sharepoint solutions
If you try to run the installer without local admin rights you may see the error message "You do NOT have permission to install and deploy sharepoint solutions" in the SharePoint solution installer.
Layer2 General Product Support Guidelines
The Layer2 sales and technical support teams provide various levels of support and services related to the Layer2 products.
Licensing Layer2 Products - General
Layer2 products can be used as free Shareware Edition with limited features. For full features the products must be licensed. Please read more about licensing of Layer2 products below.
Upgrading Layer2 Products - General
With active Software Assurance for your Layer2 product, you can upgrade to the latest version by downloading the newest installation package. Please read more about how to upgrade your products below
What is included in the annual Software Assurance (SA)?
Software Assurance helps to protect your license investment for future requirements and releases.
No credit card required. Register, download and try as long as you want. It's all free.
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