How to connect Citrix ShareFile with SharePoint

This "how-to-connect" documentation will explain the initial configuration of an example connection from Citrix ShareFile to a SharePoint Online library in Office 365. We will be synchronizing data stored in Citrix ShareFile.


This guide presupposes that you have installed the Layer2 Cloud Connector and that you are familiar with its basic functionality. The Layer2 Cloud Connector User Documentation will provide you with all necessary information.




1. Configuring Citrix ShareFile

2. Configuring the Layer2 Cloud Connector

2.1 Creating a new connection

2.2 Configuring the Data Entity 1

2.3 Configuring the Data Entity 2

2.4 Running your connection

3. Hints and known issues

3.1 Connection direction

1. Configuring Citrix ShareFile

Go to your Citrix ShareFile / Settings / Personal Settings / Advanced Connections


Citrix advanced connections 


Scroll down to WebDAV Settings and copy the values from the WebDAV Server Information section.


Citrix WebDAV settings 


We are going to map a drive in Windows to get access to our files in Citrix through WebDAV. Create a new mapped drive in Windows Explorer.


Citrix mapping drive 


Set the drive letter you want to use.


Citrix drive letter 


The folder address will be the WebDAV address we got from Citrix.


Citrix folder address 


Click on Finish and check the mapped driver in your Windows Explorer window.


Citrix mapped driver 


2. Configuring the Layer2 Cloud Connector

2.1. Creating a new connection

Create a new connection by using the Create New Connection option in the Actions pane (right-hand side). The new connection will appear at the bottom of the Connection Manager List (left-hand side). Click on your newly created connection to open the connection configuration settings.


Choose a meaningful name for your connection and replace the current "New Connection" Connection Title with it.


Connections to Citrix ShareFile can be bi-directional. An initial connection should always be uni-directional to assure that both data entities are identical before switching to bi-directional. Therefore, choose Left to Right as Direction. You can change this setting after your initial synchronisation finished successfully.


Step 1 Citrix ShareFile connection setup.png



2.2. Configuring the Data Entity 1

We will now set up our Data Entities. Go to the data entity “Data Entity 1” to open the configuration settings.


Choose a Data Entity Title. It is recommended to give your entities meaningful names to maintain an overview when you decide to set up multiple connections.


Select the Data Provider for File System from the data provider list. You can search for File System by typing into the selection box.


Step 2 Citrix ShareFile integration source setup.png


For the Connection String, we need the in step 1 mentioned information and the added part @SSL(...) to your Server address. You can copy the below connection string and adjust it to match your gathered information. Use the Verify Connection String option to evaluate if the provided connection string is valid.



Directory=\\\DavWWWRoot\My Files & Folders;Authentication=Windows;[email protected];



  • "Directory=\\yourserveraddress@SSL\DavWWWRoot\My Files & Folders;" this property points to the Citrix ShareFile server name and the folder My Files & Folders where the data are in.
  • "Authentication=Windows;" this property defines the authentication mode we are using.
  • "[email protected];" this property must be set to an user account with access to the Citrix ShareFile folder set in Directory.


Enter the user account's password into the Password field. The field masks the value for better security.


The Select Statement text box is used to define specific data queries. We do not use it in this case.Save Changes.



Step 2.5 Citrix ShareFile integration connection string setup.png


To check if all necessary columns are received, you can use the Preview Data option on the right-hand pane which will provide you with a pop-up window showing your sample data from your Citrix ShareFile entity.



Preview data of Citrix ShareFile integration.png


2.3. Configuring the Data Entity 2

We are going to send the data to a custom SharePoint Online library. It's required that you set up this library prior to the next steps. Your library should contain matching columns according to your source entity.


Use the left-hand pane to switch to the data entity "Data Entity 2". We will be using the Layer2 SharePoint Provider for this setup. 


For more information about the SharePoint provider visit:


You can copy the below Connection String which contains the minimum of required properties to connect to your custom SharePoint Online library.




  • "URL=https://your_custom_sharepoint_url/Forms/AllItems.aspx;" this property defines the URL of your custom library that will be addressed.
  • Authentication=Microsoft_Modern;" this property will determine the authentication method used. Microsoft_Modern is the default authentication method to access Microsoft Office 365 / SharePoint Online and should work in most cases, even if the SharePoint site is connected to an ADFS. This authentication does not need any further connection string settings, other than the URL of the connected system.


Step 3 Citrix ShareFile integration target setup.png


In the next step, we will configure our mapping settings. Click on the Mappings option on the left-hand pane. If your fields from SharePoint are named identical to the fields from your source system, the Enable Auto Mapping option will match those columns. Disabling this option allows you to match your columns as needed. We enabled auto-mapping in our setup. Save your changes by using the right-hand pane option Save Changes.


Step 4 Citrix ShareFile integration mapping.png


2.4. Running your connection

To run your connection switch back to the main connection configuration node and use the Run Now Button located on the bottom of the setup page. The Run Synchronization Toolbox will also display the synchronization process. 


Step 5 Citrix ShareFile data integration start.png


Below is a data preview of the information we have accessed in our source entity:


Citrix ShareFile integration ready.png


This will be the result in our SharePoint Online library after our initial successful synchronization:


Finished Citrix ShareFile integration.png

If you want to use a bi-directional syncronization, you can now switch your connection directon after our first initial synchronization run finished successfully. See section 3.1 for further information.

3. Hints and known issues


3.1. Connection direction

As far as tested, this connection supports uni-directional as well as bi-directional synchronizations. 


After adjusting the direction to bi-directional, you should check your Mappings settings again because some systems might include read-only columns that cannot be mapped directly.


We also recommend to choose a Conflict Resolution that matches your environments needs. You can find out more about the different conflict resolutions in our Layer2 Cloud Connector User Documentation.





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